FAQ s
For inquiries, add Line @PMT158 (with @ in front)
1. Teak wood used for processing furniture, old or new house wood.
New wood that is 30 years old or more, or replanted forest wood with proper permits (if it is old wood that has been dismantled from an old house and not reused, the disadvantage of old wood is that it has many nail marks, causing the pattern to have many blemishes)
2. What is the product warranty?
The product is guaranteed for 3 months after the recipient has inspected and received the product. However, if there is any damage during transportation, you can call and contact the sales department directly.
3. Is there product assembly on site?
If it is a bed, we will provide assembly service at the job site. If it is another product, the product is a large piece, 1 piece per 1 piece (cannot be disassembled). The transport service will lift and move it to the customer’s job site as well.
4. What type of teak is used here? What grade?
We use teak wood from the Forestry Organization, aged 30 years or more, which is grade B+ wood.
5. What does grade B+ mean? Can we order grade A?
Grade B+ means there are some knots and sapwood (Grade A means no knots and sapwood at all / Grade C means there are many knots and sapwood clearly visible).
Wood eyes
Circular appearance
Wood pulp
It is white in color and is found along the edges of the wood.
6. Does the product use old teak wood? Why not use old wood?
Old teak wood is old teak wood that has been dismantled from houses that no one lives in anymore, or from people who sell whole wooden houses and then separate them into pieces and reprocess them into new furniture. Our shop doesn’t have much of this because this type of wood is quite rare and the color of the wood is dark, with different tones, making it difficult to paint. The main problem is that there are many nail marks or holes in the old wood panels, making it difficult to fill in.
7. Is the surface of the workpiece easily scratched?
The final step in coating the workpiece is to spray clear lacquer. This will prevent scratches to a certain extent. You can place objects, drag glasses, or plates without any scratches, except for sharp objects or strong impacts, such as a dropped vase or a dropped glass, or a stacked spoon scraping against a table. These types of actions will cause scratches.
8. Can the design and size be adjusted?
All products in the catalog can be resized, but…the design may not be adjustable. It must be evaluated by the sales department and technician first.
9. Can I change the color of the furniture I ordered?
If the product is still in the assembly process and has not been painted, it can be changed. However, if the customer receives the product and wishes to change the color later upon arrival, the customer must pay for the shipping costs, the cost of removing the color, and the cost of repainting.
10. Does the workpiece have a paint smell? Because I have sensitive skin or have small children at home.
The paint used at the factory is water-based, which has very little odor (spray today and use tomorrow, no odor). This is different from other places that use oil-based paint, which has a strong thinner smell and needs to be left for a long time for the smell to disappear.
11. Can teak furniture be used outside? Out door
It can be used. If exposed to sunlight and rain, the teak wood will be fine, but the sprayed and coated color will fade faster than normal, approximately 3-5 years. A painter will have to sand and repaint it to keep it looking as good as new.
12. What is required to clean the surface of the workpiece?
Normally, you can use a cloth dampened with plain water to wipe it off. Or if there are stains that plain water won’t wipe off, use a low-percentage alcohol spray (hand sanitizer) to wipe it off. But never use high-percentage alcohol to wipe it off, such as wound cleanser, nail polish remover, thinner, or floor polish, as this will cause the coating and paint to peel off.